NR.504 Week 6 Assignment

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Care Clinic Scenario: The Executive Team of Care Clinic prides itself in
the care that is provided to the community of Summerville, Florida. The
Clinic is known for holistic approach to the individuals served at the
clinic as well as presenting various community outreach programs.
Annually, the Executive Team of Care Clinic reviews the client
satisfaction benchmark results related to client service and quality
indicators. The scores have substantially decreased in the past 12
months in the categories of client satisfaction and quality care.

To assist in understanding the quality issues related to client care
occurring within the Care Clinic, you are provided with two videos of
client situations that have been recorded using Second Life. You are
also required to enter Second Life to observe actions and conversations
occurring within the Care Clinic. When viewing the videos and
participating within the Care Clinic located in Second Life, consider
yourself to be the manager and identify quality care issues consistent
with decreasing client satisfaction scores. From your leadership
perspective, determine how the declining benchmarks can be addressed and
improved. Discuss the actions/changes that need to be implemented in
order to improve the satisfaction scores and attained Care Clinic
quality outcomes.

The Care Clinic Improvement Project will need to be completed by the end
of week six of this course and requires that each of the following areas
to be addressed.

1. Identify ONE satisfaction benchmark that you will be addressing and
why this benchmark has been selected. Select the ONE client satisfaction
benchmark from the following list:

2. Decrease in client satisfaction scores related to courtesy and
friendliness of staff at the Care Clinic.

3. Decrease in client satisfaction scores related to staff explaining
discharge instructions in a manner that is understandable to the
client/client.

4. Decrease in the quality nursing care related to interventions
provided to clients at the Clinic.

5. Describe the leadership dynamics related to how the
improvement/change project will be managed.

6. Identify the change model that will be used in addressing the
selected benchmark.

Describe the course of action/change.

Due Date: At the end of Week 6